Cancellation Policy
We value your business and appreciate your cooperation with our cancellation guidelines. If you must cancel or change your appointment, please notify us at a minimum of 24 hours prior to your scheduled appointment. "Life happens" to all of us and we try our best to always understand, especially in an emergency situation or a last minute illness creeps in.
Signing up for our text message reminders or email reminders (if texting just is not your thing) is the way we communicate with our clients about their appointments. You will receive a confirmation reminder 3 days prior to your scheduled self-care with us.
Cancellations made with less than a 24 hour notice may result in requiring a deposit to reschedule.
A no-show no-call missed appointment my result in no reschedule allowed or require a deposit to reschedule.
Thank you for your understanding & respecting how much we professionally love our careers, our clients and our time with each and everyone one of you.
New Client & Spa Client Deposit Policy
We celebrate new clients and referrals! If we have not seen you in over a year, we consider you a new client again.
New clients when scheduling with us any appointment(s) greater than an hour require a deposit of 50% of your estimated cost of service is required to schedule your time with us.
Spa clients, our new friends and "old" friends as well, a deposit of 50% for all spa services is required to book your appointment with our therapist.
Your deposit is applied to your personal account and will be credited to your service total at the time of your appointment.
You can stop in and make your appointment and deposit in person or we can take your credit card information and schedule over the phone. We do not copy or store any of your credit card info. An email receipt can be requested.
Deposits can be refunded due to a cancellation, without a reschedule, made prior to a minimum of 24 hours prior to your scheduled appointment.
Deposits may not be refunded due to a cancellation less than 24 hours prior to your scheduled appointment or a no-show no-call missed appointment.